Please call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.
You can also call the COVID-19 helpline on 13COVID (132 68 43). This dedicated enquiry line for Western Australia is available seven days a week, from 7am to 10pm and provides information and advice on diverse topics including health, community, housing including crisis situations, education, COVID-19 restrictions and more.
Our priority is the health and wellbeing of our patients, staff and GPs. Therefore, if you think you have any form of a contagious illness, please advise our staff at the time of booking an appointment or immediately on arrival. We will take protective measures to safeguard the health of our patients, doctors and staff.
If our vulnerable patients become unwell, they will be more susceptible to contracting COVID-19.
Help us prevent the spread of infectious disease and
A NOTE ABOUT WAITING TIMES
Furthermore, please do not arrive for your appointment too early, and if you do, wait in your car.
Thank you for your cooperation.
A message to our patients
As the COVID-19 situation progresses, we would like you to know how we have responded to this unprecedented global crisis. Our practice has been preparing for the coronavirus pandemic since early February, and on Tuesday 10th March, ahead of the WHO declaration, we implemented our pandemic response plan.
We want you to feel safe and confident in the knowledge that we are all doing everything we can to limit exposure to you and your family, our doctors and staff. We value your loyalty and trust and want to share with you the measures we have taken to protect our patients, doctors, staff and their families.
We are committed to meeting your needs, so it is business as usual at Burton Street Family Practice. However, we are asking you to assist us by observing our instructions so that we may continue to minimise the risk of exposure to other patients, doctors and staff. Furthermore, we ask for your patience as we manage the increased workload and telephone enquiries, particularly as the influenza season draws near, and the demand for appointments increases.
Thank you for your co-operation during this challenging time and ask that if you have any concerns or feedback about how we, at Burton Street Family Practice, are dealing with this situation to please let us know. You can provide your comments by completing our feedback form and leaving it in the box provided, or by email to email@example.com.