Please DO NOT call the practice for general enquiries regarding the Coronavirus.


Please call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450. 

You can also call the COVID-19 helpline on 13COVID (132 68 43). This dedicated enquiry line for Western Australia is available seven days a week, from 7am to 10pm and provides information and advice on diverse topics including health, community, housing including crisis situations, education, COVID-19 restrictions and more.

Alternatively, you can find the latest information, advice and resources on the WA Department of Health website, the Department of Health website and the Health Direct website.

The Department of Health has issued strict guidelines for the testing of Coronavirus. Please click here for more information. Patients not meeting the criteria are being advised to self-isolate until symptoms disappear. Patients who do not have symptoms will NOT be tested. If your workplace has requested you undertake testing for clearance or return to work purposes, please direct them to the Department of Health's  FAQ's .


If you have flu-like symptoms and are unsure, use the Health Direct symptom checker .  



Multilingual resources

To access multilingual resources please visit the following links:


COVID-19 (Coronavirus) Multilingual Resource Library


For news and information about COVID-19 in 63 languages


Watch Coronavirus videos explained in 16 languages

Aboriginal and Torres Strait Islander health

Healthy WA - Coronavirus (COVID-19) for Aboriginal people


The National Aboriginal Community Controlled Health Organisation (NACCHO)

Coronavirus (COVID-19) updates and information.

Register for daily NACCHO health alerts here.


COVID-19 Aboriginal Health resources

Getting your medication

Click here to find out how to get your medicine if you are confined to your home.

To find out if you are eligible for free home delivery on prescriptions click here

Travelling for medical treatment

Click here for information about travelling for medical treatment.

Changes to services

Arthritis & Osteoporosis WA temporarily cease face to face service delivery.

Asthma WA Service Update.

Cancer Council WA

Diabetes WA

Cybercrime and COVID-19

The Australian Cyber Security Centre (ACSC) has seen an increase in COVID-19 themed scams, fraud attempts and deceptive email schemes. Read ACSC's COVID-19 threat report to find out how you can reduce your risk of harm.

Mental health resources

If you experience increased stress, anxiety, or other mental health concerns with the current COVID‑19 outbreak, visit the websites below for information, tips and resources, or contact one of the free support lines.


Free COVID-19 support line for Senior Australians:

The Commonwealth Government, in conjunction with the Council on the Ageing Australia, National Seniors Australia, the Older Persons Advocacy Network and Dementia Australia have established a dedicated free call support line for senior Australians, their families and carers. Call the COVID-19 support line on 1800 171 866. 


Free Coronavirus support service:

Available 24/7 - phone 1800 512 348 or click on the link below.

Beyond Blue - Coronavirus Mental Wellbeing Support Service


A new mental health campaign Be Positive. Be Connected. Be Active., was recently launched to help Western Australians manage their wellbeing through the COVID-19 pandemic. For more information as well as self-care and wellbeing strategies visit the Think Mental Health website. 


Lifeline - Mental Health and Wellbeing during the Coronavirus COVID 19 Outbreak


MindSpot - Online assessment and treatment for anxiety and depression


Head to Health - COVID 19 Support


eHeadspace - Free online support and counselling for 12 – 25 year olds , their families and friends


PORTS - Resources for Coronavirus (COVID-19)


Australian Psychological Society - Coronavirus (COVID-19) information for Australians


For drug or alcohol-related issues visit the Alcohol.Think Again website or contact the Alcohol and Drug Support Line at 9442 5000 or 1800 198 024


If you are particularly distressed call the practice on 9458 4558 to make a face-to-face or phone appointment with your GP.


If you have private health insurance you may be covered for telehealth psychological services during the COVID-19 outbreak. You need to have seen the psychologist in the previous six months or have a referral from your GP.

Pregnancy, parenting and COVID-19

Pregnancy and COVID-19

For information about pregnancy and COVID-19 click here.

Click here for a comprehensive list of support services available to pregnant women and new mums during the COVID-19 pandemic.

Support for new and expectant parents anxious about COVID-19

Click here to visit the Perinatal Anxiety & Depression Australia (PANDA) website and access COVID-19 support services for new and expectant parents, or contact their national helpline (1300 726 306) which operates Mon-Fri, 9am-7:30pm AEST.

eHeadspace - Free online support and counselling for 12 – 25 year olds , their families and friends

Supporting Children During the Coronavirus (COVID-19) Outbreak


WHO – Helping Children Cope with Stress During the 2019-nCoV Outbreak

Information for people at risk of COVID-19

Advice for people at risk of coronavirus (COVID-19)

Department of Health

Health Direct

Asthma and COPD

Click here to visit the Asthma WA website for information relating to asthma and COPD.


Click here to read the Department of Health COVID-19 and cancer fact sheet or visit Cancer WA.


Perth Children’s Hospital has reported a significant drop in the number of Western Australian kids diagnosed with type 1 diabetes in the past month. This may be related to parents being worried about taking their sick kids to the doctor, or unable to get an appointment, due to the COVID-19 pandemic. Early diagnosis of type 1 diabetes is critical to the health of the child. Read the full article here.

If your child has any of the symptoms listed below, please call the practice on 9458 4558 and make an appointment with your GP.

  • Toilet – are they going to the toilet a lot?
  • Thirsty – are they really thirsty and unable to quench that thirst?
  • Tired – are they more tired than usual?
  • Thinner – have they recently lost weight?
Links to other resources relating to diabetes and COVID-19

Click here to read to read the Department of Health information sheet COVID-19 - Living with diabetes and other endocrine conditions.

Children's Diabetes Centre - Information for families of children with type 1 diabetes regarding coronavirus


Links to Diabetes WA key information


Heart Disease

COVID-19 and heart health


COVID-19 and cardiovascular disease



Visit the Australasian Society of Clinical Immunology and Allergy for information about COVID-19 and immunodeficiency.


The Australian Rheumatology Association has information for people with Rheumatoid and other Inflammatory Arthritis, SLE and other autoimmune diseases in the COVID-19 (Coronavirus) pandemic.


Lung Disease

COVID-19 – A Guide for People Living with Lung Disease and Lung Cancer


Older people

Fact sheet on COVID-19 for older people.

Disability support

Visit the Department of Health page for COVID-19 advice for people with disability.


Information for people with disability and their supporters about COVID-19


COVID-19 What you need to know to keep you and your family safe


For the latest information about the NDIS in relation to the COVID-19 pandemic click here.

Links to other information and resources

When and how to use masks

Healthy Parenting

Coronavirus Mythbusters

World Health Organization (WHO) videos


  Coronacast is an ABC podcast that answers your questions about coronavirus and COVID-19. 
The COVIDSafe mobile app is designed to track cases of COVID-19 and help reduce the spread to keep us safe and healthy. Download the COVIDSafe fact sheet for more information.



Our priority is the health and wellbeing of our patients, staff and GPs. Therefore, if you think you have any form of a contagious illness, please advise our staff at the time of booking an appointment or immediately on arrival. We will take protective measures to safeguard the health of our patients, doctors and staff.

If our vulnerable patients become unwell, they will be more susceptible to contracting COVID-19.

Help us prevent the spread of infectious disease and

  • Inform reception if you are unwell
  • Wash your hands
  • Cover your mouth or nose when coughing or sneezing.


Due to COVID-19 we are taking every precaution to ensure your exposure to all infectious diseases is minimised, so we are trying to limit the number of patients in the waiting room at one time. Therefore, please help your GP run on time by doing the following:

  • Request an appointment length that matches the complexity of your concerns.
  • Avoid discussing too many issues in one consultation, particularly if they are not urgent.

Furthermore, please do not arrive for your appointment too early, and if you do, wait in your car. 

Thank you for your cooperation.

A message to our patients

Dear patients,

As the COVID-19 situation progresses, we would like you to know how we have responded to this unprecedented global crisis. Our practice has been preparing for the coronavirus pandemic since early February, and on Tuesday 10th March, ahead of the WHO declaration, we implemented our pandemic response plan.

We want you to feel safe and confident in the knowledge that we are all doing everything we can to limit exposure to you and your family, our doctors and staff. We value your loyalty and trust and want to share with you the measures we have taken to protect our patients, doctors, staff and their families.

  • Implemented procedures for screening-patients with flu-like symptoms and acutely ill patients
  • Isolating patients with potentially infectious diseases
  • Isolating vulnerable patients
  • Re-scheduling of appointments to minimise contact with other patients or conducting telephone consultations if appropriate
  • Frequent cleaning of door handles, chairs and surfaces with hospital-grade disinfectant
  • Disinfecting consultation and treatment room after infectious patients
  • Removing easily contaminated material from the waiting room (magazines, books and toys)
  • Spacing waiting room chairs 1.5 metres apart
  • Increased infection control signage around the practice
  • Refresher training in infection control for administrative staff
  • Access up to date information and disseminate to patients, doctors and staff
  • Review and update procedures in line with changes in COVID-19 situation
  • Information board containing resources

We are committed to meeting your needs, so it is business as usual at Burton Street Family Practice. However, we are asking you to assist us by observing our instructions so that we may continue to minimise the risk of exposure to other patients, doctors and staff. Furthermore, we ask for your patience as we manage the increased workload and telephone enquiries, particularly as the influenza season draws near, and the demand for appointments increases.

Thank you for your co-operation during this challenging time and ask that if you have any concerns or feedback about how we, at Burton Street Family Practice, are dealing with this situation to please let us know. You can provide your comments by completing our feedback form and leaving it in the box provided, or by email to

Yours sincerely,

Liza Parkinson